Customer Service Agent – Alaska Airlines (Anchorage, AK)

Job Title: Customer Service Agent – Alaska Airlines (Anchorage, AK)

Job Overview

Join Alaska Airlines as a Customer Service Agent and become a vital part of our passenger service team. You’ll assist travelers with check-ins, ticketing, and boarding, ensuring a smooth and welcoming experience from curb to cabin. This full-time position offers professional growth, travel privileges, and a chance to work in a dynamic airport environment.

Key Responsibilities

• Assist guests with check-in, ticketing, flight boarding, and general inquiries.

• Sell tickets, assign seats, and coordinate special travel accommodations.

• Handle passenger luggage and ensure cabin security.

• Operate computer systems for reservations and flight logistics.

• Make announcements, manage gate duties, and ensure flight readiness.

• Uphold Alaska Airlines’ safety, service, and performance standards.

Qualifications

• Minimum 6 months of customer service experience.

• High school diploma or equivalent.

• Typing speed of at least 25 WPM.

• Ability to lift, push, and pull 50 lbs.

• Comfortable with physical tasks (bending, squatting, reaching).

• Strong communication and interpersonal skills.

• Ability to work flexible shifts including weekends and holidays.

• Must be 18 years or older and authorized to work in the U.S.

• Must qualify for and maintain an airport SIDA badge.

Benefits

• Starting pay: $19.98/hour.

• Free stand-by travel on Alaska Airlines & Horizon Air.

• Health, dental, and vision coverage.

• Generous 401(k) match and paid time off.

• Professional training and development opportunities.

• Inclusive and supportive work culture.

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