Job description
Work Location Abu Dhabi, UAE
Experience and Qualifications:
Overall 5-7 years of experience in the fieldMinimum 2 years of relevant experience working in medium to large size environmentMinimum 2 years of experience with Riverbed monitoring toolITIL, CCNA, VMWARE VCP, MCP equivalent or higher certificationB.Sc. or relevant University Degree
Summary:
Perform 12X7 Monitoring, Incidents response, isolation, L1 troubleshooting, and SOP (Standard Operating Procedures) based troubleshootingProvide remote and on-site support where necessary to remediate virtual or physical failures or malfunctioning of the monitoring solution.Proactively monitor Client IT infrastructure and continuously maintain, automate, and tune monitoring and reporting platforms.Timely respond to all alerts, incidents, and outages, and perform necessary isolation and L1 troubleshooting.Categorize issues and escalate to appropriate team where necessary.Generate and analyze performance reports, for various systems and highlight trends and anomalies to assist higher tier engineers to perform preventive measures.Follow-up and document all incidents resolutions and closure comments for future reference and audits.Coordinate externally or internally for planned and unplanned activities and confirm services restoration.Carry out routine basic maintenance work, upgrades, or other duties assigned.Work on varied shifts to perform above mentioned responsibilities.12/7 onsite, 24X7 remote for High Severity Tickets.Thorough understanding and experience in key network monitoring and logging protocols, including but not limited to, SNMP, NetFlow, Syslog, WMI.Solid understanding in Enterprise infrastructure and servicesExperience in troubleshooting Network, LAN/WAN technologies, VM-Ware, Wintel, Azure and cloud technologies.Solid understating in Network and servers operating systems, including Windows, Linux, Cisco IOS NX-OS.Thorough understanding and experience in wireless platforms preferably in Cisco and Meraki.Solid understanding in OSI and TCP/IP layersStrong analytical and troubleshooting skillsExperience in working within ITIL or similar ITSM frameworksGood understating in virtualization and cloud technologies
FAQs
What are the required qualifications for this position?
Candidates should have a B.Sc. or a relevant university degree with ITIL, CCNA, VMware VCP, MCP, or equivalent certifications. Additionally, 5-7 years of overall experience and at least 2 years of relevant experience with Riverbed monitoring tools in medium to large-sized environments are required.
What are the key responsibilities of this role?
The responsibilities include 12×7 monitoring, incident response, L1 troubleshooting, proactive IT infrastructure monitoring, generating performance reports, and coordinating for planned and unplanned activities. The role also requires maintaining network and server health, troubleshooting various technologies, and ensuring documentation of incidents for audits.
How can I apply for this job?
Interested candidates can apply directly by following the “Apply Now” option provided in the job description.