Jobs via Dice
Job description
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Anveta Inc, is seeking the following. Apply via Dice today!
IT Project Manager (W2 Position) Locations: Chicago, IL (Onsite) Duration : 6+ Months
Need Local s
Responsibilities:
Proven experience 10+ years in managing contact centers, ideally in an IT or technology-driven environment.
Must have Airlines experience
Strong experience in IT project management and the ability to manage multiple projects simultaneously.
Expertise in the use of contact center technologies, including CRM systems, IVR, ACD systems, and call routing software.
Strong leadership, coaching, and motivational skills.
Exceptional communication and interpersonal skills.
Analytical mindset with the ability to use data and KPIs to drive decisions and improvements.
Proficient in project management methodologies (e.g., Agile, Waterfall).
Knowledge of IT infrastructure and troubleshooting.
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