Federal Government Senior Account Manager

Job description

Job Title: Senior Account Manager (14 Month Term) (Remote/Flexible) Reports To : Regional Manager, Rest of Canada
Department : Account Management
HealthPartners brings workplaces, health charities and the patients and families they support together in a single, shared purpose — to improve the lives of people across Canada who are living with serious illness through innovative workplace fundraising campaigns.
Flexible Hours : We understand that life happens outside of work, so we offer flexible hours, with some core hour expectations.
Work Remotely : Purpose-Driven Work : Help us tell the powerful stories of our workplace fundraising campaigns, the impact of donations have and inspire others to join the cause.
The Senior Account Manager at HealthPartners stewards relationships with key stakeholders (accounts, members, volunteers), manages fundraising campaigns, drives revenue and connects Canadians to our member charities to ultimately increase the funds we raise on their behalf. The Senior Account Manager focuses on private clients – requiring innovation, customization, handing conflict, troubleshooting issues, and gathering insights. This position also actively supports the Regional Managers in efforts to identify, prospect, solicit and secure new clients.
Reporting to the Regional Manager, with indirect day-to-day support and supervision from the Senior Director, Business Development, in execution of the HealthPartners Business Development strategic and operational plans the primary responsibilities of the Senior Account Manager are to:

· Serve as central point of contact with assigned clients (workplaces that host fundraising campaigns on behalf of HealthPartners), fostering strong and collaborative relationships, providing excellent customer service to all clients and contacts.
· Engage accounts, members and volunteers in the HealthPartners cause.
· Manage successful workplace giving campaigns and engage donors to maximise resources.
· Nurture a network of influencers and HealthPartners ambassadors.
· Maintain accurate and timely data in HealthPartners’ CRM.
· Contribute to the profitability analysis of fundraising campaigns and identify strategies to improve them.
· Be a relentless bi-directional ambassador between our clients and all HealthPartners stakeholders.

The Senior Account Manager is additionally responsible to:
· Contribute to business development efforts – actively supporting Regional Managers in efforts to identify, prospect, solicit and secure new clients.
· Attend events – both in person and virtually – that support workplace giving campaigns.
· Effectively position HealthPartners’ brand among key stakeholders, contributing to communications and marketing efforts to achieve HealthPartners’ strategic goals.
· Perform other duties as assigned by the Regional Manager as designated, including managing staff and/or consultants if/as appropriate.

A successful Senior Account Manager is:
· Flexible, Organized and Detail Oriented – Works efficiently to juggle several competing priorities and rapidly adapts to changes; Curious and Creative – Works toward creative problem solving and accurately manages resources to the benefit of the organisation.
· Results-oriented – makes informed decisions and evaluates and mitigates risks to maximize individual and team performance and outcomes.
· Strategic Leader – supports the development of strategic and operating plans, leads and motivates colleagues to achieve targets, fostering an aligned and collaborative team environment.
4+ years experience in managing accounts, or related roles, with a proven track record achieving financial targets and objectives.
~ Experience fundraising in the charitable sector is a strong asset.
~ Significant experience applying strategic thinking to understand the big picture, undertake critical analysis, and identify actions to move forward.
~ Experience with Microsoft Suite to create documents and supporting materials.
~ Exceptional organizational and time management abilities.
~ Bilingual (French and English) is required.