Customer Success Account Management: Full-Time MBA Opportunity – Atlanta, GA

Job description

About the position

The MBA Customer Success Account Manager role at Microsoft focuses on developing and maintaining relationships with key customer stakeholders to ensure successful solution delivery and alignment with customer business objectives. This position involves leading program planning, managing stakeholder expectations, and driving the adoption of Microsoft solutions to meet customer needs.

Responsibilities
• Build engagement models with customers, partners, and internal stakeholders.
,
• Manage relationships with key customer stakeholders and technical professionals.
,
• Identify and influence key customer technical and business stakeholders.
,
• Gather information on business and IT objectives to map customer priorities to solutions.
,
• Align Microsoft solutions (e.g., Azure, Modern Work, Dynamics) to customer needs.
,
• Initiate conversations to connect customer objectives with Microsoft portfolio.
,
• Support account team planning and promote business and technical needs for change.
,
• Deliver program planning and customer-facing reviews.
,
• Identify and address blockers to consumption through data analysis and feedback.
,
• Track adoption and usage of Microsoft products and services, and take action to drive usage.

Requirements
• Master of Business Administration (MBA) degree (or currently pursuing).
,
• 2+ years work in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience, or equivalent experience.

Nice-to-haves
• 1+ year(s) relevant work experience within customer industry.
,
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
,
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Benefits
• Competitive salary range of $83,400 – $183,000 per year based on location and experience.
,
• Potential eligibility for additional benefits and compensation.