Assistant Front Office Manager – Amangalla

Join our team in Amangalla. Amangalla lies within the ramparts of Sri Lanka’s 17th-century Galle Fort, a Unesco World Heritage Site. Offering views of the Fort and harbour on one side and the hotel’s lush gardens and swimming pool on the other, the historic residence presents lofty-ceilinged suites, elegant dining and a tranquil Aman Spa complete with Hydrotherapy Suites.

Role

We are seeking a Assistant Front Office Manager to join our team at Amangalla, based in Galle, Sri Lanka. This position reports to the Rooms Division Manager and plays a key role in leading the daily operations of the Front Office. You will act as the face of the property, ensuring a seamless and personalized guest experience while upholding the highest standards across the Front Office operation.

Responsibilities
• Set product standards for the Front Office in collaboration with the Rooms Division Manager.
• Ensure full adherence to Aman operational standards and procedures.
• Streamline processes and implement efficient procedures to maximize operational effectiveness.
• Oversee and enforce procedures to maintain control over room revenue and departmental expenses.
• Contribute to credit control and ensure accurate and timely settlement of guest accounts.
• Participate in the quarterly business action plan with the Rooms Division Manager and support its implementation.
• Uphold the property’s image in terms of service, product, hospitality practices and cleanliness.
• Coordinate the development and monitoring of departmental budgets and goals.
• Identify revenue opportunities and support yield strategies and marketing initiatives.
• Foster a positive communication culture, encouraging team motivation and collaboration.
• Ensure guest satisfaction by closely monitoring the Net Promoter Score and responding to guest feedback.
• Support the training and development of Front Office colleagues in collaboration with the Learning and Development and Human Resources teams.

Requirements
• Minimum 3 years of experience in a Front Office leadership role within a luxury hotel or resort.
• Proven experience in guest service delivery and Front Office operations.
• Strong financial acumen with experience in budgeting, expense control and revenue management.
• Proficiency in written and verbal communication in English.
• Excellent interpersonal and leadership skills with the ability to motivate teams.
• Strong organizational and problem-solving abilities.
• Experience using property management systems.
• Ability to work in Sri Lanka with relevant legal authorization.
• Degree or diploma in Hospitality Management or a related field is preferred.

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
• Complimentary meals whilst on duty.
• Annual leave entitlement and public holiday
• Opportunities for learning and development through Aman training programs.